Patient Information

Emergency Assitance
and Support

Emergency Assitance
and Support

  • Ambulance – Emergency only – 000
  • Ambulance – Bookings – 13 12 33
  • Poisons Information – 13 11 26
  • After Hours Doctor – Home Visits – 13 74 25
  • Interpreter Service – 1300 131 450
  • Non-Urgent Health Advice – 13 HEALTH
  • National Coronavirus Line – 1800 020 080
  • Domestic Violence Cases contact 1800 RESPECT (1800 737 732)
  • Personal Crisis and Mental Health Support Services contact Lifeline on 13 11 14 or Beyond Blue on 1800 512 348 
  • Kids Helpline – 1800 551 800
  • Department of Veterans’ Affairs – 1800 555 254
  • National Disability Insurance Scheme enquiries – 1800 800 110
  • Disability Information Helpline – 1800 643 787
  • Aged Care Support contact My Aged Care on 1800 200 422

Fees

Metro Medical Centre is a Bulk billing practice (Mixed Billing on Sundays and Public Holidays).
Current patients under 16 or with a DVA, health care or pension/concession card will continue to be bulk billed.
Patients over 16 who don’t have a DVA, health care or pension/concession card will be required to pay at the end of the consultation.

Our Private Patient Consultation Fee is :

Our Private Patient Consultation Fee is :

appointments

Please telephone 07 3818 9400 to arrange an appointment. We accept walk-in for emergencies only. Booked appointments and emergencies have priority.

Longer appointments are available on request. Please advise reception staff if you require a longer appointment.

Home visits are available depending on doctors discretion and availability.

after hour arrangements

For After hours emergencies please contact the Ambulance on Ph: 000 or the Ipswich Hospital Emergency Department. For after hours consultations please contact Hello Home doctor on 134 100. 
Metro Medical Centre has an agreement with Hello home doctor who will provide afterhours care for the patients of this practice.  Hello Home doctor Service is a Bulk Billed Home Visit Service. Please contact Home Dotors on 13 sick (137425).

personal health informaton

Management of Personal health received at our practice is treated with the strictest confidence. 

Confidentiality Agreements are in place with our staff.  This information is required for our doctors to provide quality patient care.

You will note that at the bottom of the Patient Health Summary it is note that you will automatically be placed on the NATIONAL REMINDER SYSTEM unless you specify otherwise.  If a copy of your health information is required these are obtainable, however, specialists letters and pathology can be obtained from the specialist or pathology firm directly.  An INTERPRETER SERVICE is available for those patients that require assistance.  If this service is required please speak to the reception staff who will be eager to assist you. 

patient complaints

If you have a problem, we would like to hear about it. Please discuss with the Practice Manager or your doctor.
It is Practice policy that patients should make these complaints in writing.
If you feel that you need to discuss the matter outside of the practice, there are several options available including

  • Medical Registration Board

  • AMA

  • Office of the Health Ombudsman
    PO Box 13281 George St 
    Brisbane QLD 4003
    Telephone: 133 646
    Email: complaints@oho.qld.gov.au

Referrals to Specialists and Hospitals

Patients are required to see the doctor to organise a referral.  It cannot be done without the patient present.

Referrals will be faxed by the surgery to the specialist and a copy of referral given to the patient.  Reception will advise your need to contact the addressee for an appointment.

Consent

Patient Health Summary and Patient Consent forms will require the patient to consent to the National Reminder System and Third Party presence in a consultation.  Staff will ask you to sign these.  Personal Health Information is treated with the strictest confidence.
(as per Australian Privacy Principles- APP)

www.oaic.gov.au

Doctors Policy re: Receiving and Returning Telephone Calls

The Doctors will make every effort to deal with emergency calls for urgent matters.  However, if doctor is with a patient and unable to take your call, you may leave a short message advising the issue with your name and contact details. Please note the doctors are busy and may not be able to return your call the same day. If the matter is urgent then please present to the nearest emergency department.

Patient Recall

Patients will be required to make an appointment to obtain their test results.  Due to the “Privacy Act” we are unable to give out results over the telephone.  However if results are abnormal we will contact you via telephone or in writing.

Patient Medical Certificate

For a medical certificate to be issued the patient must be seen on the day the certificate is issued.  Medical certificates cannot be backdated.

TELEHEALTH MEDICAL CERTIFICATE

Our practice require patients to have been seen in the clinic within the last 6 months for a medical certificate to be issued during a telehealth appointment.   The appointment will need to be booked with the patients usual doctor.  In some circumstances if your regular doctor is unavailable a different doctor may be able to issue a certificate, however this will be done on doctors discretion.

Telehealth Appointment

Telehealth appointments cannot be performed for new patients.  Our practice requires patients to have been seen in the clinic within the last 6 months to be eligible for a telehealth appointment.  In some circumstances the doctor may be able to provide a telehealth consult if it has been over 6 months since the last clinic visit, however this will be done on doctors discretion.

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